Open to immediate relocation · 1–2 month notice · Actively exploring
🇮🇳 India🇸🇬 Singapore🇦🇪 UAE🇬🇧 UK🇦🇺 Australia
FIELD COMMANDER PROFILE · 7+ YEARS · B2B SAAS · 4 INDUSTRIES
I’ve kept 50+ enterprise systems running when they had every reason to fail. I don’t manage support — I engineer resilience.
From automotive dealer networks to restaurant payment stacks to DevSecOps pipelines — I’ve been the person clients call when everything is on fire. I work at the intersection of technical depth and business consequence: close enough to the API logs to find the failure, senior enough to brief the C-suite on what it means and when it ends. I build systems so problems don’t repeat — and I mentor the people who run them.
Crisis communicatorRoot cause obsessedData-drivenSystems builderClient outcome focusedTechnical-business bridgeTeam multiplierMulti-industry operator
// INCIDENT RESOLUTION PROTOCOL — HOW I OPERATE UNDER FIRE
🚨
P1 Alert Received
🔍
Triage & RCA
📂
Log & API Analysis
🔧
Postman Debug
📢
C-Suite Briefing
⚙
Eng. Fix Deployed
📊
Post-Incident Write-up
📚
Runbook Updated
🛡
Prevention Applied
😊
Client Satisfied
THEATRE OF OPERATIONS
industries served
🍽
Restaurant & Food Tech
NOVATAB INC
Go-to technical contact for 50+ enterprise restaurant clients post Go-live, handling all escalations across POS, online ordering, payment integrations, inventory, and third-party connectors.
↓25% P1 Resolution Time · ↓30% Post-Release Spikes
🚗
Automotive · Dealer Tech
TEKION CORP
Named account owner for enterprise automotive dealer groups across DMS, CRM, finance, and digital retail. Built the support function, owned the SLAs, drove post-release P1s down 30%.
↓30% Post-Release P1s · ↓25% Repeat Incidents YoY
🔐
DevSecOps · CI/CD Pipelines
AUTORABIT
Senior escalation contact for enterprise engineering teams when deployments broke. Tracked configuration gaps, reproduced failures, cut client-side deployment failures by 20%.
↓20% Client Deployment Failures · Dev Team Enablement
📞
Customer Operations
TELLIGENT SUPPORT
Inherited a 15-person team with broken workflows. Rebuilt the entire operation from scratch — automated repetitive steps, redesigned escalation paths, drove FCR to 90% in 12 months.
↑63% Resolution Speed · ↑17% CSAT · 90% FCR
CAMPAIGN MEDALS
career-defining wins
⚡
48h→4h
The Protocol Rebuild
Turned a 48-hour live P1 at Tekion into a 4-hour resolution by rebuilding the entire triage protocol on the fly — while enterprise clients were watching.
📉
↓0%
Repeat Incident Elimination
Introduced structured RCA sessions nobody had run before. Reduced repeat high-severity incidents 25% year-on-year.
🗺
Still Running
Processes That Outlived My Role
Designed escalation frameworks and runbooks that teams still use after my departure.
🏛
Roadmap
Support Data → Product Decisions
Turned ticket pattern analysis into product backlog items with frequency, impact, and a proposed fix. Issues resolved at root.
⚔ The Campaign ⚔
Scroll to travel through deployments · newest → oldest
MISSION 05 / 05
NOVATAB INC
2023–Present · Bengaluru
PERFORMANCE METRICS
measured outcomes only
0%
Faster Incident Resolution
0%
Drop in Post-Release P1 Incidents
0%
First Contact Resolution Rate
0%
Ticket Volume Reduction
SKILLS
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